Effective Date: July 16, 2025
Items must be unused, undamaged, and returned in original packaging.
Returns must be requested within 30 days of receiving the product.
Custom or personalized items are non-returnable and non-refundable unless defective.
Email info@giftingandbranding.com with your order number, reason for return, and photos (if applicable). We’ll respond with next steps and a return address.
Return shipping charges are the responsibility of the customer, unless the item is defective or incorrectly sent.
We recommend using a trackable courier service.
Refunds are processed within 5–7 business days of receiving and inspecting the return.
Refunds are issued to the original payment method.
Shipping charges (if any) are non-refundable, unless the return is due to our error.
We do not offer exchanges at this time. You may return the product and place a new order.
If you receive a damaged or defective product, notify us within 48 hours of delivery with clear images.
We’ll offer a replacement or full refund after verification.
Email: info@giftingandbranding.com
